The purchase of auto insurance provider Esurance by Allstate this month has led some to speculate on who shall be processing the auto glass repair and replacement claims for the company now, since its transfer to Allstate hands. While Esurance officials chose not to release comments just yet on that issue, HSG, which has been handling auto glass repair claims for Esurance thus far, has released remarks indicating that the two companies shall continue to work together.
According to the CEO/President of HSG, Paul Gross, it is fairly certain that HSG shall yet be the claims management provider for Esurance for some time, despite the acquisition of the other company by Allstate. HSG and the San Francisco-based Esurance have worked together for several years, and have even created an environmental programme during that association. Two years ago, the two companies formed a contract whereby every auto glass claim from an Esurance policyholder that led to a windshield repair (as opposed to a windshield replacement) would see HSG planting a tree. The environmental campaign was dubbed the “Save a Windshield, Plant a Tree” programme, and was intended to remind the public of the growing concern over windshield replacements sending worrisome numbers of old windshields to landfills.
Programmes and relationships such as these are probably not in any danger with the transfer of ownership to Allstate. According to industry experts and observers, Esurance shall not be likely to suffer any major upheavals due to the acquisition, and hints from the Allstate executives seem to be in keeping with this prediction.
Allstate Insurance purchased Esurance from the White Mountains Insurance Group for an estimated $1 billion. The intent was clear: Allstate Insurance is already listed as the second-largest automotive insurance provider in the United States, and many analysts claim that all it needs to move up to first place would be further diversification of its line.
Esurance specializes in online auto insurance solutions, a type of insurance that Allstate has not really expanded on as much as it has its other policy services. Esurance has also long promoted itself as one of the largest (to be precise, it calls itself the third-largest) online automotive insurance providers and managers, whether for auto glass repair claims or other collision repairs. The purchase of the company by Allstate, then, was intended to open Allstate to a new sort of consumer, one rather different from the company’s usual demographic.
Allstate has declared that it shall be keeping the current location of Esurance’s headquarters. There have yet to be any other statements as to the company’s plans and whether or not the retention of HSG as the auto glass repair management provider is confirmed, as both Esurance and Allstate executives have been refraining from comment in light of what is called the temporary adjustment period.